Privacy Policy SKY777 — Member Data Protection

SKY777 is committed to protecting the privacy of every member and user who accesses our platform at sky777.app. This Privacy Policy is provided to give a clear and transparent overview of how we handle your personal data — from the point of collection through to deletion.

This document applies to all users who access the SKY777 website, register as a member, use our gaming services, or interact with any part of our platform. By using SKY777's services, you confirm that you have read and fully understood this Privacy Policy.

SKY777 acts as the data controller for all personal information collected through our platform. We are responsible for ensuring your data is processed lawfully, fairly, and transparently in accordance with applicable data protection laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA).

SKY777 only collects personal data that is strictly necessary to deliver our services efficiently, securely, and responsibly. We do not collect excessive or irrelevant data beyond the operational purposes of our platform.

Below are the categories of data we collect along with their purposes:

We also collect data automatically when you use our platform through cookies, tracking pixels, and similar technologies. This information helps us understand usage patterns and continuously improve the overall user experience.

Every piece of data we collect has a clear and legitimate purpose. SKY777 does not use your personal data for purposes not stated in this Privacy Policy without obtaining your prior consent.

The primary purposes for which your personal data is used at SKY777 are as follows:

• Account Management: Creating and maintaining your member account, processing registrations, verifying identity, and enabling secure access to the platform.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately through trusted payment channels such as DuitNow and FPX.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, multiple account usage, and any security threats against our platform and members.
• Customer Support: Providing effective technical assistance and customer support when you reach our team via live chat or email.
• Legal Compliance: Meeting legal and regulatory obligations applicable to our operations, including KYC requirements and financial reporting.
• Service Improvement: Analyzing usage patterns to improve platform design, introduce new games, and tailor your gaming experience to your preferences.
• Marketing Communications: Sending promotional information, exclusive offers, and important updates — only to members who have consented to receive such communications.
• Responsible Gaming: Monitoring gaming habits to identify members who may need responsible gaming support and providing appropriate assistance.

SKY777 only processes your personal data on a valid legal basis — whether for the fulfilment of a contract, compliance with legal obligations, our legitimate interests, or consent voluntarily provided by you.

SKY777 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, there are limited situations where we need to share certain information with other parties to enable our platform to operate properly.

Third parties that may receive some of your data include:

• Payment Service Providers: Financial institutions and e-wallet providers such as DuitNow, FPX, Touch 'n Go, and Boost involved in processing your transactions. They receive only the information necessary to complete the transaction in question.
• Game Software Providers: Game provider companies that operate slots, live casino, and other games on our platform may process your game data. All such providers are bound by strict confidentiality agreements.
• Technical Service Providers: Companies providing IT infrastructure, hosting, analytics, and cybersecurity services that help us maintain stable and secure platform operations.
• Authorities & Regulatory Bodies: Government authorities or regulatory bodies entitled to certain information under applicable legal provisions, including for financial crime investigation purposes.

All third parties we work with are bound by data processing agreements that require them to protect your information to a security standard equal to or exceeding that of SKY777. They are only permitted to use your data for the specified purposes and may not use it for any other reason.

SKY777 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website, allowing the platform to remember your settings and preferences.

Types of cookies we use:

• Strictly Necessary Cookies: These cookies are required for core platform functions such as login authentication, session security, and page navigation. The platform cannot function properly without them and does not require your consent to activate.
• Functional Cookies: Allows the platform to remember your preferences such as language, display settings, and game preferences to deliver a more personalized experience.
• Performance Cookies (Analytics): Collecting information on how you use the platform — pages visited, time spent, and navigation paths — to help us improve platform design and performance.
• Security Cookies: Used to detect suspicious activity, prevent unauthorised access, and protect your account from security threats.

You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of the SKY777 platform and your overall gaming experience. Essential cookies cannot be disabled without impacting core platform functions.

SKY777 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. Once the data is no longer needed, we will securely delete or anonymise it.

Our data retention period guidelines are as follows:

• Active account data is retained for the duration of your membership with SKY777.
• Following account closure, basic data is retained for a minimum of 5 years for legal compliance and audit purposes.
• Financial transaction records are retained for a minimum of 7 years in accordance with Malaysia's financial regulatory requirements.
• Customer support communication records are retained for 2 years after the last interaction.
• Technical and security log data is retained for 12 months for threat detection purposes.

All data is stored on servers protected by strict physical and digital security measures. Our data centres are equipped with biometric access control systems, 24-hour CCTV monitoring, and automated backup systems to ensure your data remains available and protected at all times.

Under Malaysia's data protection laws and the international standards we adhere to, you have certain rights regarding the personal data held by SKY777. We are committed to making it easy for you to exercise these rights, free of charge.

SKY777 is an online gaming platform exclusively for adults aged 21 and above. We do not intentionally collect, process, or store personal data of individuals under the age of 21.

Steps we take to protect the privacy of children and minors include:

• Age verification is mandatory during the new account registration process.
• KYC verification encompassing official identity document checks to confirm member age.
• Active monitoring system to detect and close accounts suspected of being owned by individuals below the minimum age.
• Immediate removal of any data found to be associated with underage individuals who may have registered unlawfully.

The sky777 platform may contain links or integrations with third-party services including game providers, payment providers, and customer support tools. The sky777 Privacy Policy applies only to data collected and processed directly by sky777.

Please note that:

• SKY777 is not responsible for the privacy practices of any third parties operating independently from our platform.
• Third-party game providers that supply games on our platform have their own privacy policies that apply to the data they process.
• When you use third-party payment services such as DuitNow or FPX, the privacy policy of that provider applies to the information you submit directly to them.
• We encourage you to read and understand the privacy policy of any third party before submitting your personal data to them.

SKY777 conducts regular reviews of all third-party providers we work with to ensure they maintain appropriate data protection standards aligned with current industry benchmarks.

SKY777 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data. We are committed to notifying you of any significant changes.

The amendment notification procedure is as follows:

• An in-app or email notification will be sent to all active members when material changes are made to this Privacy Policy.
• The "Updated" date at the top of this document will be revised to reflect the date of the latest amendment.
• Previous versions of the Privacy Policy are retained and may be requested through our support team for reference purposes.
• Continued use of the sky777 platform after any amendments take effect constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the SKY777 Privacy team is available to assist you at any time.

You can reach us through the following channels: